Client Guide

FAQ & Terms

Everything you need to know about working with us.

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Frequently Asked Questions

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Custom design typically takes 4-6 weeks for initial concepts. This allows for our meticulous research into your story, hand-sketching of floral elements, and selecting the perfect palette. For bespoke suites, we recommend reaching out 6-8 months before your event.
Our standard turnaround time is 2-3 weeks after final proof approval. This includes printing, quality control, and packaging your order for shipment.
Yes, we offer rush orders on a case-by-case basis depending on our current studio schedule. Rush fees typically range from 25-50% of the order total. Please contact us as soon as possible to check our availability for your timeline.
Once your design is ready, we'll send a digital PDF proof for your review. You'll check for spelling, dates, and design details. We offer up to three rounds of revisions to ensure everything is perfect.
Yes! We have curated sample packs available for purchase in our shop so you can feel our paper quality and see the printing techniques in person.
We primarily use premium 120lb eggshell cardstock, handmade cotton papers, and specialty vellums. Each suite can be customized with different weights and textures.
Absolutely. We offer digital calligraphy for guest and return addresses, as well as full white-glove assembly and mailing services.
Once approval is given, the files are sent to production. Any changes after this point will incur a reprint fee as we will have already started the printing process.
Yes, we offer full assembly including envelope lining, wax seals, ribbon tying, and stuffing. We ensure every invitation is a perfectly wrapped gift for your guests.
You can book a 30-minute discovery call through our contact page. We'll discuss your vision, timeline, and budget to see if we're a good fit for your stationery needs.

Terms & Policies

The fine print of our partnership

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Payment Terms

A non-refundable retainer is required to secure your project and begin the design process. The remaining balance is due upon approval of final proofs.

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Cancellation Policy

Due to the custom nature of our work, all deposits are non-refundable. Orders may be cancelled prior to production; however, any design work completed up to that point cannot be refunded.

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Revision Policy

Each project includes a collaborative design process with revisions to refine your final design. Additional revisions beyond the included scope may incur additional fees.

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Damages & Returns

Due to the personalized nature of our products, all sales are final. If your order arrives damaged, contact us within 48 hours with photo documentation so we can assist in resolving the issue.

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Custom Work & Final Approval

All designs are custom made and approved by the client prior to production. Clients are responsible for reviewing all details carefully. Once final approval is given, MoonFlower Paper Co. is not responsible for errors or changes.

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Rental Terms

Clients are responsible for the care of rental items during the rental period. Any damage, loss, or failure to return items as agreed may result in additional charges. A security deposit is held for all rentals and returned upon receipt of the items in original condition.

Still have questions?

We are here throughout every part of your planning process.

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